Asia-America Gateway Cable System

Asia-America Gateway Cable System Faulty

Telekom Malaysia (TM) issued a statement few hours ago regarding to recent (since 17th September) internet slow down, especially when visit to websites hosted in US. This connectivity issue is related to a part of failure in Asia-America Gateway (AAG) Cable System.

Asia-America Gateway Cable System

According to the TM statement, this was due to Hong Kong segment failure, however repair work will only begin on Wednesday, 1 October 2014 and expected to be completed on Monday, 6 October 2014. The repair work is largely depends on the sea condition. If there is any typhoon or tsunami, the repair would probably being delayed.

During this period, Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Networks (VPNs) and other critical business applications linked to US, North Asia and Europe may also experience some level of service degradation.

Here is some history about Asia-America Gateway Cable System:

The AAG is a 20,191-km, high-bandwidth fiber optic submarine cable system that will connect Southeast Asia to the United States.

  1. US Mainland – Hawaii: 4228 Km, 3 fiber pairs
  2. Hawaii – Hong Kong: 10,728 Km, 2 fiber pairs
  3. Hong Kong – South East Asia spurs: 5,235 Km, 3 fiber pairs

It provides connectivity between Malaysia, Singapore, Thailand, Brunei Darussalam, Vietnam, Hong Kong SAR, Philippines, Guam, Hawaii and the US West Coast and seamless interconnection with other major cable systems connecting Europe, Australia, other parts of Asia and Africa and will utilize the field-proven Dense Wavelength Division Multiplexing (DWDM) technology to provide upgradeable, future-proof transmission facilities for telecommunications traffic.

On 27 April 2007, an agreement was signed in Kuala Lumpur, Malaysia by major telecommunications-industry leaders spearheaded by 19 parties including AT&T Inc., Bayan, Bharti, BT Global Network Services, CAT Telecom, ETPI, FPT Telecom, the Government of Brunei Darussalam, PT Indosat, PLDT, Saigon Postel Corporation, StarHub, Telcotech, TELKOM Indonesia, Telstra, Telekom Malaysia, TNZL, Viettel, and VNPT to build the Asia-America Gateway (AAG) Cable System. Development of the AAG cable system was funded, at a cost of $500 million USD.

The cable is capable of delivering up to 2.88 Tbit/s (US-Hawaii & Hong Kong-South East Asia) and 1.92 Tbit/s (Hawaii-Hong Kong). The cable was ready for service on November 10, 2009. Landing station in Malaysia is Mersing. Mersing also the landing stations for Asia Pacific Cable Network (APCN) and SEA-ME-WE 3.

Unfortunately, the cable has encountered frequent breaks and outages since its ready for service in late 2009. Most of the outages are located at the intra-Asia segments between Hong Kong and Singapore, while the segment between Hong Kong and the Philippines seems to have less problems. The segments between the Philippines and the U.S. are quite stable.

At this moment, RMvalues would recommend you to change the DNS to other DNS, such as Google DNS ( and or OpenDNS ( and to get better route option.

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